Factory Expo Customer Reviews | Factory Expo Home Centers

As the Nation’s largest independently owned manufactured home retailer we have delivered homes to over 12,000 happy homeowners! Over the years, hundreds of satisfied customers have graciously sent us written testimonials and photos describing their Factory Expo experience. Here are just a few.

Sherri Sullivan

14:42 12 May 25

Excellent company! Very trustworthy! I would use them all day long! I have had nothing but GREAT experiences! Michael Williams, you are the BEST. Honest, helpful, and willing to go the extra mile!

Fay Cook

19:53 17 Apr 25

If your looking for the best customer service ever, look no further. Cody has been absolutely fantastic with me and the whole process of ordering my home. He has gone above and beyond for me. Even answering my questions on his day off. He treats me like I am his only customer when he is working with me. He is very kind, through and knowledgeable and extremely patient with all my questions. I will update again on my home once I receive it.Thank you again Cody!

Seth Myers

00:28 06 Apr 25

Michael Williams was our point of contact for the house search, We couldn't have been more happier with our experience with him. He's not pushy. He wants you to get everything you want and need from a house. He showed us the warehouse from beginning to end and was very knowledgeable about the process of building a manufactured home. Being from Michigan, The dealerships around us don't know much about processes or even how they are made, Micheal was great... Highly recommend him. If we decide to move forward, Michael will definitely be our salesman. Thank you so much for everything todaySeth and Margo Myers

Kelley Bard

01:41 18 Mar 25

Courtney Hammond

15:36 13 Mar 25

It was a long process to no fault at all of Michael's and even though this did not work out for my family. He was forthcoming and did a wonderful job getting some of my deposit back to me. Michael the Manager is cool! 😎

Steve Denman

18:28 14 Feb 25

We have had nothing but great experience working with Cody Kemp at Factory Expo after losing our home due to a house fire. He has helped us build a beautiful new home for myself and family to grow in. We thank you and highly recommend if looking for a manufacture home.

Gayle W

17:28 13 Feb 25

Wow excellent experience with Cody. I feel the whole company was fair and honest with us. I looked for 2 years. Got the best price, quality and transparency from factory expo.

Amanda Vesely

17:26 13 Feb 25

winninglawns

16:44 09 Jan 25

Just wanted to say how well we were taken care of and treated by Micheal Williams and his team Cory and Randi. We have purchased 4 Park Models in the past 2 years they went above and beyond from start to finish and in detail on every option available. We will never do business with any other company. They are number one in our eyes. Thank You Again for Everything. See ya again in the near future

ron martin

19:01 01 Jan 25

Mr. Williams is very knowledgable and thorough.We did not purchase a home at this time but we are sold on their superior product and this sales team for when we do.

BOSSUP INSPIRATIONS

15:32 31 Dec 24

Impressed with the knowledge, and quality customer service I experienced with Cody Kemp!

Eric Yoder

20:44 18 Dec 24

Great product, I walked through the homes on there lot in Nappanee and they sure have come a long way! Michael and Cody were very informative and helped me with my future home purchase. 100% recommend for anyone looking for a home!!!

Ryan Hodges

02:47 18 Dec 24

I do a lot of interior finish work for many different companies and I gotta say..Everyone I've worked with at factory expo has been absolutely amazing. Things are done exactly as said and the build quality of the homes are superior to the rest. A+ team.

Shannon Burdge

17:20 17 Dec 24

Always helpful and in a timely manner!

Rita Bieker

01:10 08 Dec 24

Michael was such a wonderful man to meet. Not only was he a great host showing us the factory and the beautiful homes that were being built. Michael was so helpful with answering our questions, making recommendations, letting us know all our options, but most importantly didn't rush us through. We spent most of the day with him. Our site for the home is 5 1/2 hours from him but Michael drove down to look at our site and how we wanted it placed. He made recommendations on set up. He basically took care of everything. That made our part so stress free. We can't recommend him enough. He truly was a God send. Michael if you read this know that these comment are from the heart. May God bless and keep you and your family in his care. Yours in Christ. Rita.

Brandon Jackson

18:28 26 Nov 24

Very good experience with Michael Williams. The factory tour was awesome, got to see how everything is made and see the quality of everything behind the curtain. Very pleased with the build quality of the homes, especially flooring, walls and kitchen designs. Michael always answers my text or calls and answers all my questions and does any changes I need immediately. Definitely recommend the company and Michael to others looking for a home that doesn't break the bank👌

Philip Holderman

22:20 31 Aug 24

Awesome....Megan was An Excellent sales person

Brad Evans

13:53 15 Aug 24

Amanda Fisher

17:23 11 Aug 24

I stopped by this location to obtain info regarding pricing and the purchase process. Michael Williams was the gentleman who helped me. I was WOWED! Mr. Williams was honest and actually listened… two rare finds in a sales man! He has a one of a kind spreadsheet, which I loved! He asked me some simple questions, from his form, about our preferences and by the time we finished, he was able to give me a very close idea of the costs of building our dream home. Not just their model fees but everything from land to the finishing touches. No hidden fees and a QUALITY build (unlike OTHER PLACES, who down grade their framing & structural products to push products on unsuspecting customers at low cost but dangerous living situations… buyers beware!)! Everyone was kind and professional! I loved my experience and I highly recommend you check out this location!

Chance Brown

15:53 01 Aug 24

Had a great experience with the whole team. Michael worked with us while we visited and answered all our questions and was very friendly. Meagan as well when we met with her the second time we visited. We are excited for what's next, and glad we came across this place. God bless you all.

Kris Wilke

12:31 03 Jul 24

It was a pleasure working with Cody to buy our new park model. He's very knowledgeable about the products he sells and gave us some great suggestions. I would refer anyone to Cody as we had a wonderful experience with him.

Julie Baker

22:00 24 Jun 24

We traveled to Nappanee from Cincinnati. Cody was the sales associate we worked with. From initial phone conversations to meeting in person, Cody was a pleasure to work with. He was knowledgeable, very personable, and honest. He understood our needs and did not try to oversell us. We enjoyed our experience picking out our park model and that was due to working with Cody. He was helpful beyond expectations! Thanks Cody.

Timothy Cogswell

13:45 09 Jun 24

Megan is amazing an very knowledgeable, we felt like she was working for us an our needs. Answered all our ? Spent 4 hrs picking out our special needs an selection of which double wide we desired. Answered all our ? An gave us tips that would serve us well. We loved every min of our experience. Thank you Megan it’s nice too be doing business in up coming future with you.

Cheryl

08:38 04 May 24

Even though my home buying took a different direction, the whole time I worked with Megan was such a pleasant experience. No question or concerns were too small! Thank you Megan for all your hard work! ♡

Sarah Arquette

20:22 19 Apr 24

What an amazing experience! We had so many questions and needed so many things answered and our representative Megan was amazing! She walked us through the entire process step by step. I couldn't ask for a better experience. Highly recommend!

Julie Wuebbels

17:30 03 Apr 24

Megan was very helpful even though I didn't make a purchase.

BreAna Sanchez

13:36 25 Feb 24

Finding a home for the safety and memories of your family is such an intimidating process. With a long road ahead of uncertainty on how successful your search will be. From the first email I received from the manager Michael, it was clearly shown that Factory Expo really cared about their clients. Don't hesitate to call, if you are looking for a home. You will never regret the welcoming customer care, aimed for your success. I rarely write reviews because trustworthy service is very hard to find these days. I just had to take the time, to let you know I highly recommend you call Factory Expo in Nappanee.

sandy sherman

12:50 17 Feb 24

Cody was extremely professional & very easy to work with! Our out of state purchase was handled very well & efficiently by Cody! The virtual walk through on FaceTime was beyond my expectations! Selections were simple & easy with beautiful choices. I am really looking forward to our 2024 with the best Park Model company & Cody!!!!

Lauren Swanson

19:51 14 Feb 24

Expo Homes have been great, they have so many options and are up front and honest about pricing and finding a budget that works for you and your family. Cody Kemp has helped us every step of the way, even with all our questions he’s been great and very knowledgeable as well!

Rachel Scholl

15:11 09 Feb 24

This past August our family unexpectedly was forced to do a complete demolition of our current property and rebuild. After weeks of “house shopping” at numerous HUD dealers, Cody at Factory Expo won us over almost instantaneously. From the very beginning Cody was 100% team Scholl and went above and beyond our expectations to get our project completed for us.Throughout this process we unfortunately ran into numerous obstacles, all of which Cody took time out to help us solve and work through all these challenges and never gave up on us. Although his job “ended” the day we purchased our home, he never stopped fighting for our family.Even though we were dealt an unfortunate card with our contractor, Factory Expo made everything right. Our home is now finally complete, and beautifully restored. Thank you Cody for everything you’ve done for our family over the last several months. Your hard work and dedication never went unnoticed and we will be eternally grateful for the gift you’ve helped give our family❤️ if you are looking to start your journey in the purchase of a home I highly highly recommend taking a trip, or making a phone call to Factory Expo, but remember, ask for Cody!

Patricia Brettnacher

15:24 02 Feb 24

We had the most considerate and helpful consult as we explored ways we might move forward I. Our search for family options. These folks were truly helpful in every possible way. The company offers quality production, considerate interaction, and flexibility for all possible ranges of need and interests. I could not recommend them more highly.

Shelly Evans

02:36 31 Dec 23

Great place! Cody Kemp was very helpful and in tune with our needs. Would highly recommend!

Bob Terry

19:55 10 Dec 23

Very professional,great personality, experienced and patient .

Eric Thomsen

23:44 15 Nov 23

Not only do they offer a very affordable 2×6 plus high efficiency upgrade but the people are concerned you get what yoi want.Good lead times.

Agnes Szucs

18:09 28 Oct 23

I had an amazing experience with Fairmont Factory Expo! Their manufactured homes and mobile homes are excellent & the customer service is top-notch. The manager, Michael's knowledge of the product, the industry, and the overall process exceeded my expectations.👍 He was also fun to talk to. Michael is a jokster, you won't regret visiting / picking his brain about your dream house.😊 The housing market predictions promise lots of surprises, so I think getting a mobile home / manufactured home is a smart move. No more stinky basements!🤣 Thank you, Michael!

Azreal Simpson

20:59 17 Oct 23

Megan really helped us explore our options and genuinely seemed like she wanted to get us into the best fit possible, she was amazing!

Kim Shebby

22:39 07 Oct 23

My husband and I had the absolute pleasure of working with Megan during our recent visit to the Factory Home Center. Her genuine desire to provide both knowledgeable guidance and optimal customer service, as we determined our housing needs, was apparent. Megan displayed a kind and pleasant demeanor towards customers and colleagues alike. Her efforts in maintaining clear communication and follow up with my husband and I during this process are what I would consider exceptional. Her involvement is what made our experience great!

AG32 Fun Shit

15:21 29 Sep 23

By far the best major purchase experience we’ve had!!! Our salesman Cody was so easy and fun to work with. We felt he really went out of his way being patient as we tried picking our floor plan while dodging heavy rain storms. Bringing us back to one we’ve been in twice and then over to another just to chow us what something we had in mind would look like. Luckily for us Cody was dialed in as we were a little overwhelmed with the amount of configurations we were able to do. I also had a question that the sales manager needed to get involved with and Randy immediately sent out the pdfs I needed like while I was on the phone with her!! Also the factory tour of how our new park model is made is definitely something to see. From top to bottom we can’t find one thing to say negative about our experience except for the rains storms lol

Randy Wood

15:35 22 Sep 23

We just finished the first phase of ordering our new park model. All is now set for it to be built. We went to the factory in Nappanee, Indiana to see how the Fairmont/Cavco park models were built. Megan Miller met us at the door and gave us a tour of the factory and then helped us work through all the options for our park model. What a help Megan has been as she as walked us step by step through the whole process. We are so thankful for Megan and all her help and would highly recommend Megan and the Factory Expo Home Centers. Her boss, Michael, was so willing to help in any way that he could. We give this company, Megan and Michael 5 stars and are very very pleased. We will keep you posted as we get our park model and are confident we will love the finished product.

Silvia Martinez

16:40 14 Aug 23

I spoke with the manager at this location, he was so kind very professional and very informative. He answered all my questions and provided information necessary for me to get started on my journey. Thanks Michael!

Smalltown Dreamz

19:18 08 May 23

Michael was the biggest help. He explained everything to me so that I had a better understanding of how to complete my project. I definitely look forward to working with him on this. I thank him for understanding my long term goals.

Leo Cook

16:49 23 Apr 23

Like I said before great place great people.

Zachary Edmonds

22:12 31 Mar 23

Very helpful did everything they could to help me make something possible.

Amanda Quiles Bentle

15:49 24 Feb 23

Michael was by far the most professional person I have ever dealt with when it comes to being in the market for a home. He had all the information ready to go and I don't think I could've been more impressed with his willingness to help me understand the difference between the vast range of information in the home buying and building process.

Kandi lynn crittendon

22:29 07 Oct 22

These homes are absolutely amazing. They are considered RV park model

Jesse Melendez

13:02 21 Apr 22

Heather Myers

13:37 20 Mar 22

Monique

05:30 15 Aug 21

Dana Mc Vay

23:49 19 Jun 21

Built my new home,but was sad it will take a year to get it delivered.

Christine Morrow

19:45 22 Dec 20

My husband and I visited Factory Home Expo in Sept. when we met with Jen Haro. Jen was very knowledgeable and answered all of our questions. When we decided on a purchase, she was courteous and professional while working out all of the details of our home. We would very much recommend Factory Expo to anyone looking for a manufactured home.

David Marsteller

23:29 16 Dec 20

We visited Factory expo after my sister had a house fire and lost everything. We also visited other manufactures. We chose factory expo and Jen Haro was and is an amazing help. Eric helped to. Due to all their expertise and helpfulness we are looking forward to my sisters new home in March. If you want a great sales lady ask for Jen Haro.

Benoit Bauwens

19:39 16 Dec 20

Nice company with good priced products. Have a look to their “Homes on sale” regularly, you will, for sure, find the house you are looking for.We had the chance to work with Jen, she was really helpful to guide us in our choice.Would I recommend to work with Factory Expo Homes in Nappanee, FOR SURE YES.Good choice, good price, good service

Christine Rulewicz

18:06 17 Nov 20

We just want to thank Jen and Factory Expo Home Centers for taking the time to answer all of our questions in purchasing a modular home. We drove from Michigan just to see what was available. We didn't make an appointment and they still took the time to show us all of their models gave us an estimate on the spot as to what the cost would be. They were so kind and helpful - we really appreciated it.

Alex Good

00:43 06 Nov 20

Factory Expo Homes puts the customer first and has been great to work with!! Their team is very flexible with their schedules, knowledgeable about their products, and very informed about the modular home industry. Eric, Randi, and Sarah have been very helpful walking me through the process of upgrading my existing dwelling with a new and improved option - we love it!! .A special shout out to Randi for going the extra mile to keep my project on track! She managed the project coordination, external stakeholders collaboration and overall communication efficiently and effortlessly and my home arrived on schedule in very challenging times! Excellent work team!!!

Lisa Hall

15:13 02 Oct 20

Terry was super helpful when I contacted him. We were at the very start of the process, trying to decide if this type of home is a good fit for us. He answers all my questions and many questions I didn’t know I had! Great experience overall.

Gary Jones

16:49 24 Sep 20

Jen Haro was great to work with! She was very helpful and the company had patience with us while we were getting finance approved. It's was a great experience and would recommend them to anyone.

Kay Landers

20:02 23 Sep 20

Sarah Whited was gracious, professional, knowledgeable and available.She answered all my questions and the only reason we did not pursue working with Factory Expo Home Centers was because our county will not allow doublewides (even though one published set of rules said it was okay due to the size of the doublewide). We wanted to have it placed on our 11.7 acre property.I highly recommend her.B. Kay Landers 9/23/2020.

Lisa Giles

22:18 21 Sep 20

Professional, fair and helpful! I have been working with Jen Haro for a few months (while in a whirlwind of divorce mediation, time limits and basically the unknown). She has been extremely professional and helpful in making my dream of owning my own home a reality! Although, we have a few months to go before we can finalize my purchase I feel confident I have picked the best company and salesperson to assist me in my journey!

B Flick

18:39 20 Sep 20

I am in search of a mobile home for a retirement community. After filling out a request on the website on a Sunday, I was promptly contacted by Terry Cochran the next day. I live a few hours away. I have a very tight schedule and Terry was very accommodating to my needs. I was very anxious and Terry quickly put me at ease. He was very professional, knowledgeable and patient. He had or found out answers to my questions and concerns. Terry did not pressure me as most salesmen I have encountered in my search. Hats off to Terry! The manager Eric Powers also was fantastic in finding out answers that Terry did not know. I threw them some curve balls. They want to make sure the home you are looking for is everything you want and need. I can't say enough about them! Thank you Terry and Eric!

Mary Theademan

18:17 16 Sep 20

The Factory Expo home sales are the greatest place l have been in a long time. They are so professional. Jen Haro is absolutely wonderful. So professional and so very helpful.

Scott Stenberg

21:09 15 Sep 20

We visited Factory Expo on 9/3/2020. We were greeted by Terry Cochran. He knew what we were there for as we had contacted them weeks ago about our upcoming visit. We were interested in the park models for my Mom. He showed us all of the available models & eagerly answered all of our questions. He is a great person to work with. We didn't got with the park models but we were very impressed with Terry & the company. We highly recommend him for his kindness & personality.Scott & Patricia Stenberg

Scott Flood

12:47 10 Sep 20

I was completely surprised by the extra mile Jen Haro went to get me every piece of info and connection needed, to figure out a modular/manufactured home. After countless lenders denied me because of being self employed, She made my day. Offered another option. Personable. Not pushy. I would come back to Factory Expo for Jen alone. They do have some pretty awesome homes too 😉

Susan Sanders

16:37 08 Sep 20

My experience with sales rep, Jen, was incredible. She listened to my questions and did her best to answer them quickly. She even went out on the property and took pictures of one of the park model homes for me. I feel confident that when the Fairmont home arrives it will be exactly as I ordered it. Great experience.

Lisha Rawlins

18:45 04 Sep 20

Terry was friendly, knowledgeable and pleasant to work with. There are several models to walk through which helps with the decision process. They have many options if you are looking for a park model home. It’s rare to find a salesman that isn’t pushy! Thanks Terry.

Wendi B.

20:30 01 Sep 20

We were seriously considering a park model. I had a lot of questions which were promptly & effectively answered by Jen through emails and phone calls. After corresponding with Jen, I made an appointment to visit their site in Nappanee, IN. I had the pleasure of getting a wonderful tour from Eric. I loved the models! I even liked some of them that I wasn't sure I would like just by looking at the floor plans or pictures. I would highly recommend that if you are interested in park models, give this place a visit & tell Jen & Eric "HI" from me!

Stef Ensing (Glitter Queen)

19:37 20 Aug 20

In doing research/budgeting for my husband and my forever home, we found Factory Expo Home Centers and had a bunch of questions. Jen was amazing. Prompt and patient, understanding and easy to talk to as we exchanged emails. Alas, while my husband and I had to put our dream on hold, our first choice for home purchase will be through Jen and this company due to their amazing customer service. ~StefMEnsing

Brent Novak

13:59 20 Aug 20

Terry has been nothing short of awesome. Responds to any phone calls or emails in a timely matter and gets it done. Thanks Terry!

Shelly Ellis

12:30 18 Aug 20

1st time buyer of a Park Model. The whole experience was great and Jen was awesome to work with. I would definitely recommend both the Factory and Jen. 5 star all around.

Ann MacCord

20:00 14 Aug 20

I worked with Terry Cochran and he did a great job showing me exactly what I was interested in. He stayed late for us one evening when the scheduling wasn't working for us. I would definitely recommend anyone to look at what Factory Expo Homes has to offer. Thanks for all your help Terry!

Keith Bidne

19:09 13 Aug 20

I have been searching for a park model for almost 2 years. I am so happy I found Terry at Factory Expo! Terry has been amazing from start to finish, going the extra mile to accommodate a few of my requests. He is personable professional and fun to deal with. I do highly recommend speaking with Terry for your park model purchase. I am a small business owner in Madison, WI so I know his value.

18:28 13 Aug 20

We spoke with Terry a few weeks ago about a park model at his office. Super nice guy that took his time with us going over different models. Straight forward and didn’t act like a typical sales man. Answered questions after we left, a few times and made my wife and I feel completely comfortable going through the design process. I’d recommend working with Terry if you’re in the market for a nice unit.Thank you Terry!

Jose Velazques

04:18 09 Aug 20

I would like to say that Sarah Whited has been over the top excellent, very pomp in getting back to us, very knowledgeable, and is always available when we had questions, or concerns.I would definitely recommend this place for your next RV, but more importantly I recommend working with Sarah Whited.Thank you so much.

Carrie Clark

17:53 08 Aug 20

We were very pleased with our service! Jen Haro is great! We ordered our Park Model and are anxious to get it!

Mary Fandrey

12:11 08 Aug 20

Worked with a Terry and Randi. Top notch. Very friendly, very helpful. Viewed many homes very impressed. Factory and ground you can tell the Company takes a lot of pride in their businessI would recommend Terry and Randi if you want top notch service. Thank you!!Cant wait to get our home

Gennie Johnson

09:58 07 Aug 20

Sarah was very patient and helpful in making our selections. Nice young lady. I would recommend her.

Barry Miller

16:10 06 Aug 20

Excellent Service!Sarah and the staff at Factory expo are very helpful and are there for you every step of the way!

Donna Davis

00:15 26 Jun 20

Chris was very helpful. Showed us many units and was very informative

Mike Chatman

19:11 22 Jun 20

Nikki Martin

12:48 19 May 20

I have worked with several people at Factory Expo Home Centers, but Randi is usually the one I talk to. She is always a pleasure to work with and responds quickly to any questions I may have. I highly recommend them.

Bria

01:31 06 Mar 20

We knew what we wanted but when we got there we found out that the park models are only three seasons! Sarah Whited was extremely helpful I told her exactly what I was looking for and she nailed it! Ask for Sarah she will make sure you get exactly what you want at a good price! Thank you so much, Sarah, for all your help with purchasing our first home!!

Emily Bemis

21:55 10 Nov 19

Very nice people

Anna Oberlin

01:57 12 Aug 19

Great views of homes

Suzy Sitkawitz

16:00 05 Aug 19

We loved the staff and their expertise! We enjoyed Glen as well!

Richard Pishnoff

13:00 05 Aug 19

Spaniard warrior

21:59 13 Sep 18

We went in here looking for a park model. We were greeted by Armando. Let me tell you the knowledge he has and superb service he gave my wife and i was the best ever. Took us through a factory tour and explained detail after detail and was so informative we just couldnt walk away. We bought that day.We highly recomend Factory Expo homes and please ask for Armando he will treat you like family...best regards Foster family.