Factory Expo Customer Reviews | Factory Expo Home Centers

As the Nation’s largest independently owned manufactured home retailer we have delivered homes to over 12,000 happy homeowners! Over the years, hundreds of satisfied customers have graciously sent us written testimonials and photos describing their Factory Expo experience. Here are just a few.

Silvia Sorroza

16:40 14 Aug 23

I spoke with the manager at this location, he was so kind very professional and very informative. He answered all my questions and provided information necessary for me to get started on my journey. Thanks Michael!

Smalltown Dreamz

19:18 08 May 23

Michael was the biggest help. He explained everything to me so that I had a better understanding of how to complete my project. I definitely look forward to working with him on this. I thank him for understanding my long term goals.

Leo Cook

16:49 23 Apr 23

Like I said before great place great people.

Zachary Edmonds

22:12 31 Mar 23

Very helpful did everything they could to help me make something possible.

Amanda Quiles Bentle

15:49 24 Feb 23

Michael was by far the most professional person I have ever dealt with when it comes to being in the market for a home. He had all the information ready to go and I don't think I could've been more impressed with his willingness to help me understand the difference between the vast range of information in the home buying and building process.

Kandi lynn crittendon

22:29 07 Oct 22

These homes are absolutely amazing. They are considered RV park model

Jesse Melendez

13:02 21 Apr 22

Heather Myers

13:37 20 Mar 22

Monique

05:30 15 Aug 21

Dana Mc Vay

23:49 19 Jun 21

Built my new home,but was sad it will take a year to get it delivered.

Christine Morrow

19:45 22 Dec 20

My husband and I visited Factory Home Expo in Sept. when we met with Jen Haro. Jen was very knowledgeable and answered all of our questions. When we decided on a purchase, she was courteous and professional while working out all of the details of our home. We would very much recommend Factory Expo to anyone looking for a manufactured home.

David Marsteller

23:29 16 Dec 20

We visited Factory expo after my sister had a house fire and lost everything. We also visited other manufactures. We chose factory expo and Jen Haro was and is an amazing help. Eric helped to. Due to all their expertise and helpfulness we are looking forward to my sisters new home in March. If you want a great sales lady ask for Jen Haro.

Benoit Bauwens

19:39 16 Dec 20

Nice company with good priced products. Have a look to their “Homes on sale” regularly, you will, for sure, find the house you are looking for.We had the chance to work with Jen, she was really helpful to guide us in our choice.Would I recommend to work with Factory Expo Homes in Nappanee, FOR SURE YES.Good choice, good price, good service

Christine Rulewicz

18:06 17 Nov 20

We just want to thank Jen and Factory Expo Home Centers for taking the time to answer all of our questions in purchasing a modular home. We drove from Michigan just to see what was available. We didn't make an appointment and they still took the time to show us all of their models gave us an estimate on the spot as to what the cost would be. They were so kind and helpful - we really appreciated it.

Alex Good

00:43 06 Nov 20

Factory Expo Homes puts the customer first and has been great to work with!! Their team is very flexible with their schedules, knowledgeable about their products, and very informed about the modular home industry. Eric, Randi, and Sarah have been very helpful walking me through the process of upgrading my existing dwelling with a new and improved option - we love it!! .A special shout out to Randi for going the extra mile to keep my project on track! She managed the project coordination, external stakeholders collaboration and overall communication efficiently and effortlessly and my home arrived on schedule in very challenging times! Excellent work team!!!

Lisa Hall

15:13 02 Oct 20

Terry was super helpful when I contacted him. We were at the very start of the process, trying to decide if this type of home is a good fit for us. He answers all my questions and many questions I didn’t know I had! Great experience overall.

Lauren Fox

15:55 29 Sep 20

Jen Haro was incredibly helpful during the exploratory appointment we had last week. She was kind and very knowledgeable. Really enjoyed working with her!

Gary Jones

16:49 24 Sep 20

Jen Haro was great to work with! She was very helpful and the company had patience with us while we were getting finance approved. It's was a great experience and would recommend them to anyone.

Kay Landers

20:02 23 Sep 20

Sarah Whited was gracious, professional, knowledgeable and available.She answered all my questions and the only reason we did not pursue working with Factory Expo Home Centers was because our county will not allow doublewides (even though one published set of rules said it was okay due to the size of the doublewide). We wanted to have it placed on our 11.7 acre property.I highly recommend her.B. Kay Landers 9/23/2020.

Lisa Giles

22:18 21 Sep 20

Professional, fair and helpful! I have been working with Jen Haro for a few months (while in a whirlwind of divorce mediation, time limits and basically the unknown). She has been extremely professional and helpful in making my dream of owning my own home a reality! Although, we have a few months to go before we can finalize my purchase I feel confident I have picked the best company and salesperson to assist me in my journey!

B Flick

18:39 20 Sep 20

I am in search of a mobile home for a retirement community. After filling out a request on the website on a Sunday, I was promptly contacted by Terry Cochran the next day. I live a few hours away. I have a very tight schedule and Terry was very accommodating to my needs. I was very anxious and Terry quickly put me at ease. He was very professional, knowledgeable and patient. He had or found out answers to my questions and concerns. Terry did not pressure me as most salesmen I have encountered in my search. Hats off to Terry! The manager Eric Powers also was fantastic in finding out answers that Terry did not know. I threw them some curve balls. They want to make sure the home you are looking for is everything you want and need. I can't say enough about them! Thank you Terry and Eric!

Mary Theademan

18:17 16 Sep 20

The Factory Expo home sales are the greatest place l have been in a long time. They are so professional. Jen Haro is absolutely wonderful. So professional and so very helpful.

Scott Stenberg

21:09 15 Sep 20

We visited Factory Expo on 9/3/2020. We were greeted by Terry Cochran. He knew what we were there for as we had contacted them weeks ago about our upcoming visit. We were interested in the park models for my Mom. He showed us all of the available models & eagerly answered all of our questions. He is a great person to work with. We didn't got with the park models but we were very impressed with Terry & the company. We highly recommend him for his kindness & personality.Scott & Patricia Stenberg

Scott Flood

12:47 10 Sep 20

I was completely surprised by the extra mile Jen Haro went to get me every piece of info and connection needed, to figure out a modular/manufactured home. After countless lenders denied me because of being self employed, She made my day. Offered another option. Personable. Not pushy. I would come back to Factory Expo for Jen alone. They do have some pretty awesome homes too 😉

Susan Sanders

16:37 08 Sep 20

My experience with sales rep, Jen, was incredible. She listened to my questions and did her best to answer them quickly. She even went out on the property and took pictures of one of the park model homes for me. I feel confident that when the Fairmont home arrives it will be exactly as I ordered it. Great experience.

Lisha Rawlins

18:45 04 Sep 20

Terry was friendly, knowledgeable and pleasant to work with. There are several models to walk through which helps with the decision process. They have many options if you are looking for a park model home. It’s rare to find a salesman that isn’t pushy! Thanks Terry.

Wendi B.

20:30 01 Sep 20

We were seriously considering a park model. I had a lot of questions which were promptly & effectively answered by Jen through emails and phone calls. After corresponding with Jen, I made an appointment to visit their site in Nappanee, IN. I had the pleasure of getting a wonderful tour from Eric. I loved the models! I even liked some of them that I wasn't sure I would like just by looking at the floor plans or pictures. I would highly recommend that if you are interested in park models, give this place a visit & tell Jen & Eric "HI" from me!

Stef Ensing (Glitter Queen)

19:37 20 Aug 20

In doing research/budgeting for my husband and my forever home, we found Factory Expo Home Centers and had a bunch of questions. Jen was amazing. Prompt and patient, understanding and easy to talk to as we exchanged emails. Alas, while my husband and I had to put our dream on hold, our first choice for home purchase will be through Jen and this company due to their amazing customer service. ~StefMEnsing

Brent Novak

13:59 20 Aug 20

Terry has been nothing short of awesome. Responds to any phone calls or emails in a timely matter and gets it done. Thanks Terry!

Shelly Ellis

12:30 18 Aug 20

1st time buyer of a Park Model. The whole experience was great and Jen was awesome to work with. I would definitely recommend both the Factory and Jen. 5 star all around.

Ann MacCord

20:00 14 Aug 20

I worked with Terry Cochran and he did a great job showing me exactly what I was interested in. He stayed late for us one evening when the scheduling wasn't working for us. I would definitely recommend anyone to look at what Factory Expo Homes has to offer. Thanks for all your help Terry!

Keith Bidne

19:09 13 Aug 20

I have been searching for a park model for almost 2 years. I am so happy I found Terry at Factory Expo! Terry has been amazing from start to finish, going the extra mile to accommodate a few of my requests. He is personable professional and fun to deal with. I do highly recommend speaking with Terry for your park model purchase. I am a small business owner in Madison, WI so I know his value.

18:28 13 Aug 20

We spoke with Terry a few weeks ago about a park model at his office. Super nice guy that took his time with us going over different models. Straight forward and didn’t act like a typical sales man. Answered questions after we left, a few times and made my wife and I feel completely comfortable going through the design process. I’d recommend working with Terry if you’re in the market for a nice unit.Thank you Terry!

Jose Velazques

04:18 09 Aug 20

I would like to say that Sarah Whited has been over the top excellent, very pomp in getting back to us, very knowledgeable, and is always available when we had questions, or concerns.I would definitely recommend this place for your next RV, but more importantly I recommend working with Sarah Whited.Thank you so much.

Carrie Clark

17:53 08 Aug 20

We were very pleased with our service! Jen Haro is great! We ordered our Park Model and are anxious to get it!

Mary Fandrey

12:11 08 Aug 20

Worked with a Terry and Randi. Top notch. Very friendly, very helpful. Viewed many homes very impressed. Factory and ground you can tell the Company takes a lot of pride in their businessI would recommend Terry and Randi if you want top notch service. Thank you!!Cant wait to get our home

Gennie Johnson

09:58 07 Aug 20

Sarah was very patient and helpful in making our selections. Nice young lady. I would recommend her.

Barry Miller

16:10 06 Aug 20

Excellent Service!Sarah and the staff at Factory expo are very helpful and are there for you every step of the way!

Donna Davis

00:15 26 Jun 20

Chris was very helpful. Showed us many units and was very informative

Mike Chatman

19:11 22 Jun 20

Cassy Bengston

12:48 19 May 20

I have worked with several people at Factory Expo Home Centers, but Randi is usually the one I talk to. She is always a pleasure to work with and responds quickly to any questions I may have. I highly recommend them.

Bria

01:31 06 Mar 20

We knew what we wanted but when we got there we found out that the park models are only three seasons! Sarah Whited was extremely helpful I told her exactly what I was looking for and she nailed it! Ask for Sarah she will make sure you get exactly what you want at a good price! Thank you so much, Sarah, for all your help with purchasing our first home!!

Emily Bemis

21:55 10 Nov 19

Very nice people

Anna Oberlin

01:57 12 Aug 19

Great views of homes

Suzy Sitkawitz

16:00 05 Aug 19

We loved the staff and their expertise! We enjoyed Glen as well!

Richard Pishnoff

13:00 05 Aug 19

Spaniard warrior

21:59 13 Sep 18

We went in here looking for a park model. We were greeted by Armando. Let me tell you the knowledge he has and superb service he gave my wife and i was the best ever. Took us through a factory tour and explained detail after detail and was so informative we just couldnt walk away. We bought that day.We highly recomend Factory Expo homes and please ask for Armando he will treat you like family...best regards Foster family.